Q: Will the dependent care FSA still be available?
A: Yes. CPM will offer a dependent care FSA account through TaxSaver
Q: Will I be able to use my current FSA debit card next year?
A: Yes, but you need to re-enroll in FSA every year.
Q: If someone is on COBRA, will they have access to the app.?
A: Yes. Just visit cpm.mybenefitsapp.com from your smart phone, tablet or desktop computer
Q: Why aren’t the rates listed on the Benefits app.?
A: The app. is not password protected or secure, therefore the rates are listed in the ADP sight for review during the annual enrollment process
Q: Is the app. available for family members who are not CPM employees?
A: Yes. Dependents would just visit cpm.mybenefitsapp.com from your smart phone, tablet or desktop computer
Q: Where can I see medical claims in process?
A: You can see your in process claims on the UMR website once you have registered.
Q: When will the transitions program be available for use?
A: The Transition program is live, click here to go visit the page over it and their phone number.
Q: If we reach out of pocket maximum, do we still have copays?
A: Once the Out-of-Pocket Maximum has been reached for the Calendar Year, the Plan will pay 100% of subsequent Covered Expenses incurred by the Participant and no additional Deductibles, Copayments or Coinsurance will be required during the remainder of that Calendar Year.
Q: Are we required to get a referral from our primary care physician to see a specialist?
A: No, your plan does not require referral. However, some specialist may have their own requirements, such as a referral, prior to scheduling an appointment.
Q: What is a virtual credit card?
A: This is a credit card payment by the plan that may be made at the time of service if the provider want payment in full. Contact Narus if your provider is not in network and wants payment in full at the time of service.
Q: What is the SPD? Do we get a copy?
A: Summary Plan Description- Plan Document, which is a summary of the plan written in a way that the participants can understand their benefits. Your SPDs are available on ADP.
Q: Will pre-certification still be required for Physical Therapy, Pain Management, diagnostic services, etc.?
A: Yes. There are pre-cert limits for certain benefits including physical therapy. Your provider should know the process for requesting approval for additional services and the guidelines for approval of those services.
Q: Who determined the eligible benefits and services covered within the plans offered? There are services with a significant decrease in benefit that we had with BC/BS. All imaging including preventive mammogram screening is now 50% AFTER the annual deductible is met. Is that correct?
A: The plan has chosen the benefits. The coverages are outlined in the SPD. For those who fall in the age bracket or with a family history, a screening mammogram is covered under preventive care. For those outside the guidelines or for a diagnostic mammogram, the member’s deductible and coinsurance would apply. Your plan covers preventive mammograms based on the USPSTF A & B guidelines, but has also been expanded to cover as follows: Mammograms. Includes 3D. One baseline mammogram while ages 35-39; one routine mammogram every other year for ages 40-49; one routine mammogram per year for ages 50 and older and as necessary due to family history.